No Show :- In case of No-Show no amount will be refunded to the User.
Cleanliness :- Company does not allow the Luxury Vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any of the vehicles. In such event, the User will be charged on the actual cost towards repairing/cleaning of interior / exterior of vehicle.
Replacement Car :- Replacement Luxury Cars shall be provided within city limits only (Subject to availability of similar segment in the city) in all such cases where in a Vehicle develops mechanical error and restrain the User from its use. In a case, where in Vehicle develops such error outside the city limit, replacement Vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decision related to replacement vehicle will be final.
Fuel:- For Chauffeur driven cars, fuel is inclusive of the selected rental package.
Cancellation or Modification :- Reservations need to be canceled or modified through email or on callExtra Time:- Extra Hours will be applicable after 20 minutes over the basic package selected by the renter.
Outstation Travel :- In case of Outstation Travel Kilometre & Hours will be calculated from nearby Garage to Garage basis.
If the travel exceeds 250 kms in a day then extra kilometres will be charged depending on the car model. If the travel exceeds beyond 24hrs then and extension of 1 hour is available to the guest with no extra charge. Post extension 1 day rental will be charged on daily basis depending on the car model.Local/Within City Travel :- If the travel exceeds beyond the booked package the customer will be billed for extra usage. Extra usage will be billed on extra hours & extra Kilometres rate of the booked car category.
Parking & Tolls :- Parking and toll charges to be borne by the customer.
A-1/252, Hastsal Road, Uttam Nagar,
New Delhi-110059
